welcome to the next-level of worldwide guest experience standards
©
by Hotels Audit
The Hotels Audit Certification is an independent, global mark of excellence for exceptional hotel guest experiences, based on our comprehensive 1000-touchpoint audit. As an independent certification, it is a trusted symbol of quality, recognizing both chain and independent hotels that meet the highest standards of service, infrastructure, and operational excellence.
Learn more about the
Hotels Audit Certification:
Every day, we certify new hotels, and more companies, travel agencies, and event planners join our partner program, increasingly adopting the HA:901/2025 Certification as a key requirement for selecting hotels.
Discover our standards, benefits, and how to join our global network of certified hotels by exploring the full documentation here:
Why should you choose Certified Hotels vs others?
Stress-Free Planning
Our certified processes eliminate last-minute issues, ensuring a seamless guest stay. You can fully relax, confident that every detail of your experience is handled flawlessly.
Rapid Problem Resolution
Hotel's team resolve guest issues within 30 minutes, backed by an audit of over 100 scenarios. Guests can trust a disruption-free stay with swift, effective solutions to any concerns.
Swift Request Fulfillment
Every guest request is fulfilled within 20 minutes, evaluated across over 200 service interactions. This ensures personalized attention that consistently delights guests during their stay.
Tailored Experiences
Enjoy customized amenities like personalized welcomes and curated dining, perfected through over 200 audit points. This creates memorable moments that elevate guest satisfaction.
Superior Sleep Quality
We’ve assessed over 50 factors affecting sleep, from noise levels to blackout curtains and natural scents. Guests can be confident they’ll wake refreshed and ready for their day.
Impeccable Condition
Streamlined operations, audited across over 450 checkpoints for cleanliness, technical condition, and logistics, ensure spotless rooms, reliable systems, and punctual service.
Individual guests and group bookings
Hotels Audit eliminates the gamble of inconsistent hotel stays, delivering unrivaled, personalized experiences that exceed expectations every time.
Event Agencies
and Corporations
Say goodbye to risky venue choices. Hotels Audit ensures flawless, world-class service for events, making every conference a guaranteed success.
Travel Agents
and Agencies
No more settling for mediocre hotels. Hotels Audit unlocks consistent, premium experiences worldwide, skyrocketing client satisfaction and loyalty.
Once you experience a Hotels Audit-Certified Hotel, you’ll never settle for less.
Our independently verified standards ensure a flawless, stress-free stay or event, giving you the luxury and peace of mind you deserve. Isn’t that priceless?
Let’s create an unforgettable experience together!
Find Certified Hotels:
Explore our curated selection of exceptional hotels, where every stay is designed to create lasting memories. From breathtaking locations to world-class amenities, these certified properties prioritize extraordinary moments and unmatched hospitality, ensuring your journey is nothing short of spectacular.​
Want to learn more about our program or implement it in your hotel?
United States HQ - New York, NY
368 9th Ave, New York, NY 10001
United Arab Emirates HQ - Dubai
One Central Dubai World Trade Center
Tytusa Chałubińskiego 9/2, Warsaw
Asia HQ - Singapore (coming soon)
21 Collyer Quay Singapore, 049320​
United Kingdom HQ - London, UK
10 York Rd London, England SE1 7ND