welcome to the next-level of worldwide guest experience standards
©
by Hotels Audit
Find Certified Hotels:
Explore our curated selection of exceptional hotels, where every stay is designed to create lasting memories. From breathtaking locations to world-class amenities, these certified properties prioritize extraordinary moments and unmatched hospitality, ensuring your journey is nothing short of spectacular.
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for worldwide map click here
The Hotels Audit Certification is an independent, global mark of excellence for exceptional hotel guest experiences, based on our comprehensive 1000-touchpoint audit. As an independent certification, it is a trusted symbol of quality, recognizing both chain and independent hotels that meet the highest standards of service, infrastructure, and operational excellence.
Learn more about The Process:
The Hotels Audit Certification recognizes hotels that excel in guest experience through an independent 1000-point audit. Any hotel worldwide can apply for the audit, which takes 14 days to complete. Our team of auditors visits the property for a 2-night stay to independently assess guest experiences, evaluating key areas such as cleanliness, technical condition, staff service and responsiveness, dining quality, and problem-resolution efficiency.
No preparation is required, as the audit evaluates the current guest experience as it is. Hotels scoring 901/1000 or higher earn certification, reflecting exceptional performance in delivering outstanding guest experiences. Empowering both independent and chain hotels.
Value for Travel Organizers
Trusted daily by over 1,800 travel agencies, corporate planners, and concierge services, this certification simplifies selecting hotels globally, whether independent or chain-affiliated. It ensures every certified property meets uniform performance criteria, cutting guest complaints by 30-40%. Organizers see 10-25% higher conversion rates for group bookings due to reliable quality, strengthening client trust and repeat business. By partnering with certified hotels, you deliver consistent, issue-free experiences, enhancing your reputation and operational efficiency.
Value for Hotel Teams
Certification drives measurable business growth by providing a detailed audit report that identifies operational strengths and weaknesses, enabling targeted improvements. Addressing audit findings reduces guest complaints by 25-35%, while consistent service quality boosts repeat visits by 10-15%. Certified hotels also attract 20-30% more contracts from premium travel organizers, expanding B2B revenue. Annual re-audits maintain performance standards, ensuring long-term market leadership and a competitive edge.
What’s the Criteria
Rapid Problem Resolution
Hotel's team resolve guest issues within 30 minutes, backed by an audit of over 100 scenarios. Guests can trust a disruption-free stay with swift, effective solutions to any concerns.
Expert Staff
Backed by rigorous performance evaluations across 200 guest interactions points, your staff ensures a seamless, personalized experience that exceeds expectations every time.
Swift Request Fulfillment
Every guest request is fulfilled within 30 minutes, evaluated across over 100 service interactions. This ensures personalized attention that consistently delights guests during their stay.
Personalized Experiences
Enjoy customized amenities like personalized welcomes and curated dining, perfected through over 100 audit points. This creates memorable moments that elevate guest satisfaction.
Superior Sleep Quality
We’ve assessed over 50 factors affecting sleep, from noise levels to blackout curtains and natural scents. Guests can be confident they’ll wake refreshed and ready for their day.
Impeccable Condition
Streamlined operations, audited across over 450 checkpoints for cleanliness, technical condition, and logistics, ensure spotless rooms, reliable systems, and punctual service.
Hotels must achieve a minimum of 901/1000 points in a comprehensive audit evaluating guest satisfaction to earn the Hotels Audit Certification. To maintain its validity, the certification requires annual renewal through a re-audit, ensuring sustained compliance with high operational standards.
Once you experience a Hotels Audit-Certified Hotel, you’ll never settle for less.
Our independently verified standards ensure a flawless, stress-free stay or event, giving you the luxury and peace of mind you deserve. Isn’t that priceless?
Let’s create an unforgettable experience together!
Let's talk:
Want to learn more about our program or implement it in your hotel? Contact us and elevate your hotel’s success!
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United Kingdom HQ - London, UK
10 York Rd London, England SE1 7ND
United Arab Emirates HQ - Dubai
DWTC, Sheikh Zayed Road, Dubai, UAE
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Asia HQ - Singapore (coming soon)
21 Collyer Quay Singapore, 049320​