We’ve empowered teams at premier properties, including:
In luxury hospitality, creating unforgettable guest experiences isn’t optional—it’s essential.
Emotions drive loyalty, elevate ratings, and fuel revenue. Every interaction, from check-in to farewell, must be impeccable, as a single misstep can overshadow your team’s hard work.
Our holistic approach transforms every detail into an opportunity to shine. At Hotels Audit, we deliver precise insights, tailored strategies, and unwavering support to ensure your hotel captivates guests at every turn.
How can we elevate your team’s success as well?
Step 1: Mystery Shopper Audit
We begin with a comprehensive mystery shopper audit, evaluating 1,000 touchpoints that shape guest experiences—from front desk interactions to housekeeping and wellness services.
Our team spends seven days on the audit, including three days on-site at your property, assessing service quality, personalization, proactive guest care, and issue resolution.
Unlike infrastructure-focused audits, we prioritize staff performance and guest interactions, delivering precise, actionable insights to elevate satisfaction.
Step 2: Implementing HA Action Plan
Based on the audit findings, we create a customized action plan to align your hotel’s services with our global standards.
Remarkably, 80% of our recommendations focus on optimizing existing resources—no costly investments like equipment purchases or renovations required.
These practical, low- or no-cost changes can be implemented immediately, driving measurable results. For example, one hotel saw its average monthly rating soar from 8.76 to 9.55 in just two months.
Step 3: Certification and Support
Hotels scoring at least 901 out of 1,000 points in our audit earn the Hotels Audit Certification (HA:901/2025).
This certification signals to guests, tour operators, and event planners that your property delivers exceptional experiences.
Certified hotels receive continuous support, including strategies to enhance guest experiences, reports on evolving guest trends, insights from top-performing hotels, and regular quality audits to maintain excellence.
Trusted by industry leaders
Top hospitality teams prioritizing guest experiences already rely on our audits, strategies and cooperation to boost ratings and guest satisfaction. Your team can join them too.
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Choose properties that prioritize unforgettable experiences:
Note: "Due to the high interest from hotels in the UAE (Dubai), Bali, and Singapore, we are currently developing dedicated maps and websites for these markets, which will be available soon. Sorry for any inconvenience."
Want to learn more about our program or implement it in your hotel?
Contact our Specialists to learn more and elevate your hotel’s success!